IT Support Specialist-Telecom Technician Skills

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Analog Phones

  1. Set up analog phone.
  2. Troubleshoot ‘no dial tone’ issues.
  3. Move phone lines from one desk to another.
  4. Forward calls to other phone devices.
  5. Troubleshoot static noise issues.
  6. Connect analog phone to hands-free headset.

VOIP Phones

  1. Setup VOIP phone.
  2. Reset voicemail password.
  3. Connect VOIP phone to hands-free headset.
  4. Setup hunt-group for Help Desk and other teams.
  5. Forward calls to other phone devices.
  6. Forward voicemail to other devices.
  7. Setup call-forwarding to a VOIP phone using GA Voicemail virtual number.

Android and iOS Mobile Devices

  1. Setup call-forwarding to a mobile device using OneTalk.
  2. Setup call-forwarding to a mobile device using GA Voicemail virtual number.
  3. Troubleshoot mobile hotspot issues.
  4. Troubleshoot Google account issues associated with Google Play store.
  5. Troubleshoot locked Apple ID account issues.
  6. Swap phone sim cards during phone upgrade.
  7. Activate an inactive sim card in the Service Provider (Verizon) portal.
  8. Switching mobile phone line account from a phone with standard or micro sim card to one with a nano sim card.
  9. Reset voicemail password in Service Provider portal.
  10. Forward calls to other phone devices.
  11. Forward voicemail to other phone devices.
  12. Add mobile hotspot feature to a user’s account.

MDM (AirWatch/VMware Workspace One)

  1. Create user accounts.
  2. Track location of mobile devices.
  3. Enroll mobile device in AirWatch or VMware Workspace One MDM.
  4. Wipe a lost phone device.
  5. Deploy apps to mobile devices.
  6. Create app profiles and deploy to mobile devices.
  7. Create User Groups, assign them to Smart Groups to be assigned to profiles.
  8. Create child organizational groups (OG) under the root OG to manage different departments or divisions.

Cloud Phone System

  1. Create cloud phone ( (Nexxphone/Nexxphase) account and assign the desired skills and roles.
  2. Install and setup cloud client app (Nexxphone) to connect with cloud platform (Nexxphase).
  3. Troubleshoot log in issues.
  4. Troubleshoot ‘no audio’ issues.
  5. Troubleshoot ‘stuck items in queue’ issues.
  6. Troubleshoot ‘cannot make calls’ issues.

Cloud Fax

  1. Create cloud fax (ConcordFax) account to send and receive fax via email.
  2. Delete user account and retrieve fax number to be added to inventory.
  3. Add fax numbers to the company account to be given to users.
  4. Produce reports on cloud-fax usage.
  5. Troubleshoot ‘cannot send or receive fax’ issues.

Cloud Communication System

  1. Assign cloud communication system (GA Voicemail) number and direct users to register it.
  2. Troubleshoot ‘log in’ issues.
  3. Troubleshoot ‘no voicemail or no fax’ issues.
  4. Troubleshoot ‘greetings setup’ issues.
  5. Troubleshoot call-forwarding (Follow-Me) setup issues.
  6. Reset account to retrieve number to be added to the inventory.
  7. Obtain new numbers to be added to inventory.

 

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